Planet of Luv® is committed to protecting your privacy and personal data. The privacy policy stated below informs our approach to privacy, how we intend to look after your data when captured via our online or offline channels, and your privacy rights.
This document details the Privacy & Data Protection Policy of Planet of Luv®.
This privacy policy is intended to address the Data Privacy & Protection of our prospect and customer data used for business activities. This document was updated to meet the needs of the General Data Protection Regulation (GDPR).
Planet of Luv® will at all times comply with its obligations under the GDPR as well as any preceding, subsequent or additional data protection obligations.
a) Where and how we store your information
We treat your data with respect. Your data is stored securely to prevent it from being used in an inappropriate manner, lost or altered, or inappropriately disclosed. We limit access to your data to only those internally who have vested business interest, or via external parties on instruction by ourselves with the appropriate confidentiality agreements in place.
b) How we use your data
Data we collect includes identity data, contact data, technical data, usage data, and marketing and communications data. This data is collected via direct interaction by the user, or via automated interactions by the user (such as through the website).
We do not purchase any 3rd party data.
We may also collect and use aggregated data, such as statistical or demographic, for any business purposes. Aggregated Data may be derived from personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
i.) Email marketing
Where email marketing is undertaken, all communications have an immediate unsubscribe option. We only send marketing emails to our customers and prospects who have signed up to receive these email communications.
ii.) Direct approaches
Our sales or marketing teams may contact previous customers and prospects from time to time directly from the database via email or telephone communications.
c) Website
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
i.) Cookies
What are cookies?
A cookie is a file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
How do we use them?
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system after 24 months.
We similar tracking technologies in our marketing emails via custom URLs. These custom URLs help us to see if you have opened an email and how you have interacted with it. If you have enabled images, cookies from the email may be set on your computer or mobile device.
Cookies help us provide you with a better website browsing experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
How do I control my cookies?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline or erase cookies if you prefer.
Doing this may prevent you from taking full advantage of our websites. You should be aware that disabling your cookies means your preferences may be lost, many websites will not work properly or functionality may be lost, therefore we do not recommend turning off cookies.
ii.) User agreement
By continuing to use our sites, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee a full experience with our sites and a loss of functionality is a possibility.
iii.) Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
d) Basis for data processing
Our basis for processing your data is as follows:
e) Data retention
Planet of Luv® keeps your data for as long as required to fulfil the necessary business intensions. If you wish to delete the data we hold on you, we will delete this upon receipt of a hardcopy letter clearly stating your request.
f) Your rights to access and control your personal data
Customers and prospects have the right to request what data we hold about them. We intend to service these requests for information on 10 working days.
Customers and prospects can control the message they receive from us by immediately unsubscribing from email communications. Any verbal request to cease contact will be immediately actioned.
We reserve the right to make changes to and amend this policy at any time.
The privacy and security of your data is a priority for us. Should you have cause for complaint we would hope to be able to resolve this for you.
In the first instance you should contact the business and we will aim to resolve any issues you have:
Planet of Luv®
Canlane Global LLC,
No. 43-44, Dubai Municipality,
Al Fahidi,
Dubai, UAE.
General provisions
By using www.planeofluv.com, you agree to accept and comply with the terms of use laid out below which relate to this website managed by Planet of Luv®.
Site Content
The text, images, data, trade names, domain names, brands, logos and other components of this site are protected by various intellectual property rights and trademarks and belong to Planet of Luv®. or other parties. Information provided on or via this website may not be stored (except as necessary for viewing the website), reproduced, modified, made public, distributed or transmitted, sold, or otherwise conveyed to a third party without the prior written permission of Planet of Luv®, nor may any rights in this regard be granted to a third party without such permission.
Improper use of the site
By browsing this website we determine you agree to the following:
Information on the website
Planet of Luv® does not accept responsibility for the reliability or accuracy of the information on this site. The information is provided in good faith, and without any form of guarantee whatsoever. Planet of Luv® also cannot be held liable for any viruses that may be present on the site despite precautionary measures that have been taken, and it refuses to accept any liability for any form of loss or damage that can be caused by such viruses. Planet of Luv® expressly reserves the right to alter the information on the site at any point in time.
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